Service Desk Analyst

About the Role

Our client is seeking a proactive and customer-focused Service Desk Analyst to join their IT support team in Portsmouth . This role is central to providing essential technical support to all users, ensuring smooth operation of IT systems and services. You will be responsible for logging, diagnosing, and resolving a wide range of IT issues, contributing to a productive work environment. This is an excellent opportunity for individuals with a passion for technology and helping others to advance their IT career within a reputable organization.

Key Responsibilities

• Log, track, and manage IT incidents and service requests from users.
• Provide first-level technical support for hardware, software, and network-related issues.
• Diagnose and resolve common IT problems efficiently, escalating complex issues when necessary.
• Install, configure, and update software and hardware as required.
• Assist users with basic IT queries and provide guidance on system usage.
• Contribute to the IT knowledge base with solutions and troubleshooting guides.

Requirements

• Previous experience in a service desk or IT support role.
• Good understanding of IT principles, including hardware, software, and basic networking.
• Proficiency with operating systems (Windows) and common productivity applications.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service abilities.
• ITIL Foundation certification is a plus.

Benefits

• Competitive salary and benefits package.
• Hybrid working arrangement offering flexibility.
• Ongoing training and professional development opportunities.
• Access to modern IT infrastructure and tools.
• A supportive team environment with opportunities for growth.