Service Desk Coordinator

About the Role

Our client is looking for a highly organized and proactive Service Desk Coordinator to manage incoming support requests and ensure efficient service delivery from their Reading office. This role is key to coordinating support activities, logging incidents and requests, and facilitating communication between users and the IT support team. You will be the central point for managing service desk operations, ensuring that all customer needs are addressed promptly and effectively. This role requires a dedicated individual to work on-site in Reading .

Key Responsibilities

• Log, categorize, and prioritize all incoming service desk requests and incidents.
• Assign tasks to appropriate IT support staff and monitor progress towards resolution.
• Communicate effectively with users regarding the status of their requests and incidents.
• Maintain accurate records of all IT assets and user support activities within the service desk system.
• Assist in the development and maintenance of service desk procedures and documentation.
• Identify opportunities for service improvement and contribute to the efficiency of the support function.

Requirements

• Previous experience in a Service Desk or IT support coordination role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities for liaising with users and technical staff.
• Proficiency with IT service management (ITSM) tools and ticketing systems.
• Ability to work calmly and efficiently under pressure in a busy office environment.
• A commitment to providing excellent customer service in Reading .

Benefits

• Competitive salary reflecting experience and responsibilities.
• Opportunity to gain broad exposure to IT operations and support management.
• Comprehensive benefits package including health insurance.
• Generous holiday entitlement and company pension scheme.
• A professional and supportive work environment within the Reading team.