Service Desk Engineer — IT Support & Customer Care

New Era Technology is seeking a Service Desk Engineer for its Newcastle office. This full-time role (38 hours per week) focuses on delivering high-quality IT support to internal and external clients and managing incidents with professionalism.

You will support Windows, macOS, Office 365, VPN and other SaaS tools, follow ITIL processes, and collaborate with engineers to improve services and knowledge sharing.

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