Service Desk Engineer

Role

Service Desk Engineer

Location

Nottingham

Working Arrangement

Full-time office-based for the first month, then hybrid – 3 days in the office and 2 days from home

Salary

Up to £28,000

About the role

Are you someone who enjoys being the person people come to when their technology isn’t working? Do you have a good understanding of Windows and Microsoft 365, enjoy troubleshooting problems and take pride in providing good customer service?

If so, this could be a great opportunity to join an established IT team as a Service Desk Engineer.

Key Responsibilities

• You’ll be the first point of contact for IT issues and requests across the business, helping users over the phone, by email and face-to-face.
• You’ll deal with a variety of day-to-day technical queries, from password resets and account management through to hardware, software and application issues.
• You’ll log and manage tickets accurately, making sure issues are documented properly and dealt with within agreed SLAs.
• Where something is more complex, you’ll know when to investigate further and when to elevate escalation to another member of the IT team.
• The role will also involve helping with new hardware and software setups, device onboarding and monitoring automated systems.
• You’ll have the opportunity to contribute to knowledge base articles, user guides and training materials, as well as helping new starters get up to speed with the technology they need.

Key Qualifications

• You’ll ideally have previous experience in a Service Desk or similar IT support role, although the right attitude and technical ability are just as important.
• You’ll need to be comfortable working with Windows, Microsoft Office and common business applications, and be able to explain technical issues clearly to non-technical users.
• Microsoft or ITIL qualifications and experience with Microsoft 365 administration would be advantageous, but aren’t essential.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

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