Service Desk Transformation Lead | AI-Driven SaaS

Big Red Recruitment in Reading is seeking a Service Desk Manager to own and evolve the customer-facing support function in a B2B SaaS environment. The role is office-based, five days a week, with a salary up to £65,000 plus a performance bonus.

You will drive transformation using AI, automation, self-service and data-driven service management, collaborating with cross-functional teams to deliver a proactive, commercially valuable support organization.

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