Service Engineer (Air Conditioning, HVAC, Refrigeration)

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Location : Norwich
Contract Type: Permanent
Hours : 40 hours per week
Are you a talented Refrigeration and Air Conditioning Service Engineer, looking for your next challenge with an employer that cares deeply for its employees, provides excellent training opportunities, and has a history of long serving employees?
What could you learn?
We have our own, bespoke City and Guilds accredited training centre. Last year, we delivered training to 117 engineers on service and maintenance, commissioning, brazing, refrigeration, water chillers, and more.
We believe strongly in providing training for our employees and courses are constantly reviewed and developed, allowing us to stay up to date with current technology and ways of working.
What You'll Be Doing
As a Service Engineer your goal is simple: to help our clients and deliver an outstanding service. Diagnosing, fault-finding, and fixing problems is the name of the game.
Our client sites include a wide range of industrial and commercial premises such as food processing, offices, pharmaceuticals, domestic, and many more.
We hold the highest accreditations with the best-known brands such as Danfoss, Mitsubishi, Daikin, Panasonic and Fujitsu. This gives our engineers access to the latest manufacturers' training and technical support.
You will have your own, high spec, fully racked van to travel to sites. And your own tablet for receiving your jobs, completing service sheets, etc.
It's a busy, sometimes pressurized job, which is the nature of our industry. But you have a supportive team and many highly skilled, experienced colleagues to call on and to learn from.
What's in it for you?
A generous basic wage plus paid travel time, overtime, and standby rates.
Excellent training opportunities.
25 days holiday per annum, plus bank holidays, increasing with service.
Pension Scheme.
Working hours are 40 hours per week, plus overtime.
Engineers take turns to be on standby for out-of-hours calls and are paid a standby allowance plus overtime if they are called out.
What do you need to have?
Demonstrable knowledge and experience as a mobile air conditioning and refrigeration service engineer.
You need to hold Refrigerant handling C&G2079 or equivalent and a full UK driving Licence.
An industry-specific training qualification, at NVQ2 level, would be an added advantage.
Due to the safeguarding requirements of our customers, many of whom are schools or hospitals, we complete confidential criminal record checks on all roles that attend customer sites. If you are successful, you will be required to complete an advanced DBS check. We strictly follow the DBS code of practice and comply with the Rehabilitation of Offenders Act 1974. If you have a criminal record, this will not necessarily preclude you from working for us.
NEXT STEPS
If you're ready to join our team, simply click apply and complete the short application process.
We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you've got what it takes, then we want to hear from you!
Delivering an outstanding customer experience every day, by creating a great place to work. As a widely respected organisation within the cooling and heating industry, we believe that our success is down to our employees. In 2025 we achieved an 82% employee engagement score, which shows that we are doing very well in achieving our mission to "deliver an outstanding client experience ever day, by creating a great place to work".
By creating a great place to work for our talented, hard working, loyal employees our business will continue to deliver and be known for our excellent service and expertise.
You may have experience in the following roles: HVAC Engineer, Refrigeration Technician, Air Conditioning Technician, Service Technician, Maintenance Engineer, Field Service Engineer, Cooling Systems Engineer, Climate Control Technician, Commercial Refrigeration Engineer, Industrial HVAC Technician, etc.
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