Service - Field Service Engineer (FSE) - Surgery / X-Ray (XR) - London

Job Description Summary

Are you an experienced engineer with a background in medical imaging equipment. Or are you looking to transition into this exciting and impactful field? At GE HealthCare, we're looking for a Field Service Engineer to join our dynamic team, supporting Surgery and X-Ray (XR) systems across the London and surrounding areas.

This is a fantastic opportunity to work with a global leader in healthcare innovation, where your work directly contributes to better patient outcomes. You'll receive training on state-of-the-art imaging equipment and be supported by a collaborative, mission-driven team.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Perform planned preventative maintenance (PPM), inspections, repairs, and system upgrades on Surgery and XR equipment.
• Deliver advanced fault finding and troubleshooting across electrical, electronic, mechanical, software, and network-related issues.
• Support equipment installations, de-installations, and lifecycle upgrade projects.
• Manage service activities to maximise customer uptime and equipment performance.
• Maintain accurate service documentation and administrative records in line with company requirements.
• Manage spare parts usage and inventory to ensure efficient service delivery.
• Build and maintain strong customer relationships through professional and responsive service.
• Ensure compliance with all company quality, regulatory, and Environment, Health & Safety (EHS) requirements.
• Participate in the on-call service rota and provide out-of-hours support when required.
• Support continuous improvement initiatives and share technical knowledge within the wider engineering team.
• Identify opportunities to support contract renewals, system upgrades, and service growth initiatives.
• Collaborate with engineers, service centre teams, and account managers to deliver exceptional service.
• Manage tools, test equipment, and travel logistics effectively.
• Travel throughout the region as required to support customer and business needs.

What You'll Bring

• HNC or equivalent qualification in engineering or a relevant technical field.
• Field service experience, ideally with medical imaging systems but full training will be provided with candidates with the right attitude.
• Candidate must be legally authorized to work in the UK at the time of application.
• Strong communication and interpersonal skills.
• Self-motivated, organized, and able to work independently.
• Experience connecting to systems remotely using a secure connectivity platform.
• Competence with software loading, virtual machines, and general IT troubleshooting.
• Valid UK driving license.
• Fluent in English.

Desirable Skills

• Broader experience with other medical imaging modalities.
• Knowledge of DICOM and IT network troubleshooting.
• Experience on working with a Customer Relationship Management system.
• Project management experience.

What We're Looking For

• Serve our people, patients and customers
• Deliver the future of healthcare with focus
• Lead with a Lean mindset
• Empower entrepreneurial spiritWin together and have fun

What We Offer

• Competitive salary and benefits package.
• Company vehicle.
• Comprehensive training and development programme.
• Opportunity to work with market-leading medical imaging technologies.
• Career progression within a global healthcare organisation.
• Flexible and autonomous field-based working environment.

Why GE HealthCare?

GE HealthCare became a standalone company in 2023, combining over 125 years of innovation with the agility of a start-up. We're committed to creating a world where healthcare has no limits-through intelligent devices, data-driven insights, and a culture of care and collaboration.

Eligibility to Apply

Applicants must already possess the unrestricted right to work in the United Kingdom at the time of application.

This role involves supporting safety-critical healthcare equipment in hospital and clinical environments. Successful candidates will be expected to meet all applicable employment, driving, security, and compliance requirements associated with the position.

Inclusion & Diversity

We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

We are also proud signatories of the Armed Forces Covenant and actively welcome applications from Armed Forces Engineers, veterans, and reservists. Your skills, discipline, and experience are highly valued here.

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