Service Information Controller

Role: Service Information Controller Location: Banbury Contract Type: Permanent Salary: £41,072 Per Annum

Job Purpose Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network.

Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed.

What you’ll be doing

• Updating CIS screens and public/internal information systems using Tyrell

• Making live long-line announcements where automated systems do not operate

• Responding to station help-point calls

• Reporting faults across Chiltern-managed stations

• Ordering taxi and bus replacement services during unplanned disruption

• Monitoring, reviewing and downloading CCTV in line with procedures

• Liaising with Control and station teams to ensure information is accurate and timely

What you’ll bring

• Excellent communication skills and strong attention to detail

• Ability to stay calm and make clear decisions under pressure

• Confidence using multiple digital systems

• A proactive, solutions-focused mindset

• Flexibility to work shifts, including weekends and bank holidays