Service Management Lead (DV Cleared)

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Service Management Lead (DV Cleared)

Location: Hampshire - Site Based
Security Clearance: DV Clearance Essential
Contract: Contract Opportunity

About the Role

We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments.

The role will act as the key bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live.

You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management and service handover activities, ensuring services are fully prepared to be supported effectively from day one.

This is a highly stakeholder-focused role requiring someone with strong IT Service Management, Service Transition and Operational Readiness experience, ideally within complex or secure environments.

Key Responsibilities
Service Transition & Operational Readiness

• Lead Operational Readiness Reviews (ORRs) for new and updated IT services.
• Develop and maintain operational readiness frameworks, processes and governance.
• Ensure all operational acceptance criteria are completed before go-live.
• Coordinate service transition activities across project and operational teams.
• Act as the operational readiness authority for project deployments. xwwtmva
• Ensure services are appropriately prepared for operational support before deployment.

Service Acceptance & Governance

• Define an
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