Service Manager - Insurance (Specialty Insurance, Guidewire & Verisk)

OneAPPS Consulting ( is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Our client is seeking an experienced Service Manager with strong expertise in the Insurance domain, specifically within Specialty Insurance lines, coupled with hands‑on experience in Guidewire applications and Verisk Rulebook configuration/exposure. The ideal candidate will be responsible for managing end‑to‑end service delivery, application support, stakeholder management, incident and problem management, and driving operational excellence across insurance technology platforms.

Key Responsibilities

Service Management & Operations

• Lead end‑to‑end service delivery for insurance applications and platforms.
• Manage application support, production operations, incident management, problem management, and change management processes.
• Ensure adherence to SLAs, KPIs, OLAs, and regulatory compliance requirements.
• Drive service improvement initiatives to enhance operational efficiency and customer satisfaction.
• Conduct service reviews and governance meetings with business and technology stakeholders.
• Manage Major Incident Management (MIM) processes and coordinate resolution activities
• Manage insurance rating and underwriting rule implementation using Verisk Rulebook.
• Ensure seamless integration between Guidewire applications and Verisk products.
• Collaborate with business teams for rule changes, compliance updates, and product enhancements.
• Support testing and deployment of new rating algorithms, forms, and regulatory updates.
• Act as the primary point of contact for business stakeholders and clients.
• Coordinate with third‑party vendors, product teams, and offshore/onshore support teams.
• Manage escalations and ensure timely resolution of critical issues.
• Prepare executive‑level dashboards and service reports.
• Manage and support Guidewire platform components:
• Coordinate production releases, patch management, and environment management activities.

Required Skills

Insurance Domain

• Property & Casualty (P&C)

Technical Skills

• Verisk Rulebook

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