Service Manager UK (m/f/d)

Role Overview

Bring your curiosity to work as our next Service Manager UK (m/f/d) . You will be part of our XXX team reporting to (Hiring manager title). In this role, your mission is to (briefly describe the main mission in one clear sentence). You will contribute directly to how we create high‑quality products and solutions for our customers.

At Leybold EMEA, we pride ourselves on delivering first‑class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our UK service delivery to new heights. The role will be based at our site in Chessington, Surrey, with some travel to other parts of the UK.

As Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of high quality customer service. You will elevate performance, enhance customer satisfaction, and contribute to the overall profitability by effectively developing and managing both the in‑house and field service teams. Your success directly impacts both the service, and the service sales teams at Leybold UK.

Main Responsibilities

• Act as primary interface between service admin, sales and logistics with regard to repair status, warranty decisions and escalations.
• Coordinate resources, and implement effective planning for all service jobs carried out at the Chessington site.
• Review quality and performance standards, and create continuous improvement programmes.
• Risk management: identify operational risks and develop mitigation strategies, particularly related to service delays, warranty disputes, or performance.
• Responsible for the maintenance plan of equipment and facilities at the Chessington site.
• Manage a team of 10 - 13 employees (including field service engineers and in‑house mechanics) to meet service plan and maintenance goals.
• Recruit and train new employees as required.

Your Skills And Experience

• Qualification (for example degree or BTEC) in engineering, or a related discipline.
• Experience in mechanics, systems, machine tools, electronics or mechantronics.
• Proven capacity to manage customer expectations.
• Understanding of how to lead and manage business through relevant KPI's.
• Good people management skills, and the ability to communicate effectively.
• Encourage team members to share innovative ideas and solutions, as well as lessons learned and best practice.

Your Compensation And Benefits

• An excellent remuneration and benefits package
• Interesting work, with plenty of opportunities to grow and develop
• Potential to see your ideas realised and to make an impact
• Access to global career opportunities within the Atlas Copco Group.
• A workplace for everyone, with an emphasis on Diversity and Inclusion

Your location

This role requires you to work on‑site at our office in Chessington, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

About Leybold

Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.

The demands of the high‑tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.

Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know‑how and systematically expand skills. Because only great ideas accelerate innovation.

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