Service Manager

Service Manager - Cambridge Franchised Motor Dealership

We are recruiting for an experienced Service Manager to join a successful dealership and take responsibility for the day‑to‑day running of the service department. This is an excellent opportunity for a driven and commercially focused individual who can lead a team, improve operational performance, and deliver an outstanding customer experience.

The Role

• Lead and motivate service and workshop teams.
• Manage daily department operations.
• Drive customer satisfaction and retention.
• Monitor KPIs, productivity and financial performance.
• Ensure efficient workshop processes.
• Manage customer escalations professionally.
• Support team development and performance improvement.
• Work closely with senior management to achieve business objectives.

We are looking for someone with

• Proven experience within an automotive aftersales/service management role.
• Strong leadership and people management skills.
• A commercial mindset with the ability to drive performance.
• Excellent communication and customer management skills.
• Experience working within a main dealership environment (preferred).

What's On Offer

• Basic salary of £45,000.
• Strong bonus scheme.
• The opportunity to lead a successful service operation.
• Career progression within a respected automotive business.
• Company vehicle.
• A professional and supportive working environment.

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