Service Manager

Position: Service Manager - Building Services

Location: Romford, Essex

Salary: £45,000 - £55,000 DOE

Job Overview

The Service Manager will lead a team of 15 engineers and 4 service coordinators, managing multiple contracts and driving operational excellence across the business. This role suits an experienced Facilities Management or Building Services professional who thrives in a fast-paced environment and enjoys developing teams, improving processes and building strong client relationships.

Salary & Benefits

• Basic salary £45,000 - £55,000 DOE
• Working hours: 8:00am – 5:00pm, Monday to Friday, 1 hour lunch
• 25 days holiday + Bank Holidays
• 4% of the Employee's basic salary
• Expenses covered (travel allowance or car allowance negotiable)

Responsibilities

• Lead operational delivery of planned preventative maintenance (PPM) and reactive maintenance across multiple client contracts.
• Manage contract performance, ensuring compliance with SLAs, KPIs, statutory requirements, and health & safety standards.
• Oversee CAFM systems, job lifecycle management, contract mobilisation, client portals, and operational reporting.
• Direct subcontractor, engineer and coordinator performance, ensuring effective resource planning and service delivery.
• Build and maintain strong client relationships, acting as the operational lead for key accounts and resolving service issues.
• Support commercial performance through WIP management, invoicing accuracy, margin improvement, and supplier credit control.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, service quality, and team performance.

Requirements

• Experience managing FM or building services contracts.
• Technical background with experience managing engineers and additional admin staff.
• Strong client-facing experience.
• Full Driving Licence.
• Live within commutable distance of Romford, Essex.

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