Service Manager

Responsibilities

• Role location: Office Hybrid or Remote, subject to location.
• Responsible for all aspects of contract delivery including finance, quality, people and client.
• Responsible for the allocation and management of team and individual performance targets.
• Responsible for an overall minimum of 95% accuracy in all contract delivery.
• Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately.
• Demonstrate exceptional motivational skills.
• Responsible for the day to day management of people.
• Ensure contracts are achieving the agreed budget targets.
• Co-ordinate resources for current and future contracts in line with business and customer requirements.
• Must have up to date technical knowledge of the legislation associated with contract delivery, be able to process and quality check work if required.
• Must fully understand the detail of the contract/s for which they are responsible.
• Perform complex contract scoping exercises at customer sites.
• Work with sales colleagues in order to maximise business opportunities.
• Have a political awareness of the organisations/government departments they are responsible for delivering services on behalf.
• Is able to effectively manage third party relationships that support NECSWS delivery and escalate to Operations Manager where required.
• Works with the Operations Manager to achieve efficiencies and continuous improvement, implementing agreed measures and contributing towards operational plans.
• Maintain excellent attendance levels in line with NECSWS’s attendance policy.
• Drive best practice in the team delivering business update sessions to wider team members including designing and delivering high quality training material and sessions to both internal and external colleagues.
• Maintain an excellent attitude within the Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required.
• Contribute to tender responses, sales and marketing activity.
• Ability to travel.
• Deputise for the Operations Manager, where required.

Additional Information

• We are committed to offering an above-average benefits package and a comprehensive pension scheme.
• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell (FTE).
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit your individual needs.
• All colleagues get free access to LinkedIn Learning with a wide range of courses.

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

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