Open roleExternal
Service Manager
- hempstalls, england, United Kingdom
- £70 - £90 Per Hour
Job Description
We are recruiting for a Service Manager in Stoke, Staffordshire, on behalf of a reputable main dealer. This is an excellent opportunity for a skilled motor trade professional to lead a busy aftersales department, ensuring high standards of customer satisfaction, workshop efficiency, and departmental profitability.
- OTE £70,000+ with performance-related bonus
- Company vehicle or car allowance (where applicable)
- Employee discounts on a range of products and services
- Manufacturer training and development programmes
- Monday to Friday working pattern
Duties of a Service Manager:
- Lead and manage the aftersales department, maintaining high levels of customer satisfaction
- Oversee daily workshop operations, optimising efficiency and productivity
- Develop and mentor Service Advisors, Technicians, and support staff as a Service Manager
- Monitor customer feedback, including manufacturer CSI scores, and implement improvements
- Ensure manufacturer compliance and adherence to relevant standards
- Drive departmental profitability by controlling costs and maximising workshop labour utilisation
- Implement initiatives to enhance the customer experience and promote customer loyalty
- Manage financial performance against targets and KPIs
Requirements of a Service Manager:
- Proven experience in automotive aftersales management within a main dealer environment
- Strong leadership and team development skills
- Commercial awareness with a solid understanding of financial metrics
- Experience managing workshop performance and customer satisfaction
- Excellent communication, organisation, and problem-solving abilities
- Desirable: experience within a German main dealership; familiarity with ElsaPro, ODIS, and DMS systems
This Service Manager vacancy presents a rewarding challenge for an experienced motor trade professional eager to lead and develop a successful dealership team. Our client values driven individuals committed to delivering excellent service standards and operational excellence.
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