Service Manager

THE ROLE

As a Service Manager at Kempower, you will lead our growing team of service engineers and technicians in the UK & Ireland region. Together with the team, you will be providing remote and on-site technical support services throughout the entire charger lifecycle, from commissioning to end-of-life services. You will play a key role in ensuring company success and customer satisfaction by overseeing the Service business, covering aftersales operations, managing service performance, and developing team and partner capabilities. This role focuses on delivering high quality service, driving team excellence, and ensuring superior customer experiences.

ROLE SPECIFICS

• Lead the UK &I Service business managing the team based in the UK and IE region supporting our customers;
• Represent the company in service-related topics, bringing market needs and input to global stakeholders;
• Develop service partners’ capabilities and quality of work to deliver a superior customer experience throughout the whole life cycle;
• Collaborate with sales in customer negotiations related to services and customer complaint handling, and lead operational service meetings with partners and customers;
• Share information and news with internal and external stakeholders on service-related topics and developments;
• At Kempower, we work hybrid. This role requires occasional presence at the Bedford office, as well as travel to customer sites and partner locations.

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