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Service Operations Engineer - Patch & Incident Lead
- stoke on trent, england, United Kingdom
- Permanent·On-site
- Full time
- £28 - £42 Per Hour
Job Description
Securecloudplus is seeking a dedicated Service Operations Engineer to join our service operations team in the UK. The role requires a 2nd line skill set with patching experience to maintain and enhance our IT infrastructure for mission-critical defence and security industry services.
You will act as the primary contact for users, escalate complex incidents, and coordinate changes while ensuring high customer satisfaction and adherence to SLAs.
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