Service Operations Manager

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then Join our Whale Family!

We are seeking a Service Operations Manager to work 5 days a week in our Service Department in Solihull. Some of the duties are -

The Service Operation Manager will provide leadership & management to the field service, workshop, remount & service office teams. Deliver exceptional customer service leading to sustainable growth and customer satisfaction. Develop, enhance, and embed service processes and working methods. Oversee and improve team performance including Engineer utilisation and efficiency improvements. Lead the service operation to achieve P&L. Lead and promote a positive safety culture throughout the team

We are looking for someone who has

• Senior level service or operational management experience is required for this role
• Must come from a HGV, Plant, Tanker or associated background where quick turn around on repairs are imperative to customer satisfaction.
• Strong interpersonal and team management skills
• Demonstratable evidence of creating and embedding KPI's and objectives
• Self-motivation and a positive attitude
• Strong communication skills.
• Ability to work on your own initiative and make decisions
• Be an effective team player and actively contribute to our continual improvement culture
• Computer Literate including all MS Office Applications
• Strong organisational, process and project management skills
• Ability to work under pressure and prioritise workload
• Experience in change management would be beneficial.

Please note applications will not be reviewed until w/c 31st August 2026

#J-18808-Ljbffr