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Service Operations Manager
- reading, berkshire, RG1 2AA, United Kingdom
- Full time
- £59,000 - £59,000 Per Annum
Job Description
About the Role
Our client is looking for an experienced Service Operations Manager to oversee and enhance their service delivery operations in Reading . This role is vital for ensuring the efficiency, quality, and customer satisfaction of all services provided. You will manage a team responsible for service execution, technical support, and client issue resolution, driving continuous improvement in operational processes. The successful candidate will possess strong leadership skills and a deep understanding of service management principles, ensuring our client consistently delivers outstanding service to its customers.
Key Responsibilities
- Lead and manage the service operations team, setting performance goals and fostering a high-performance culture.
- Oversee the delivery of services, ensuring they meet quality standards, SLAs, and client expectations.
- Develop and implement strategies for service improvement, efficiency gains, and cost reduction.
- Manage the resolution of complex service issues and client escalations.
- Monitor service performance metrics, analyse data, and report on key performance indicators (KPIs).
- Ensure compliance with all relevant policies, procedures, and regulatory requirements related to service delivery.
Requirements
- Substantial experience in Service Operations Management or a similar operational leadership role.
- Demonstrated ability to manage service delivery teams and improve operational processes.
- Strong understanding of service level agreements (SLAs) and performance metrics.
- Excellent problem-solving, analytical, and decision-making capabilities.
- Proficiency in service management tools and technologies.
- Relevant professional qualification, such as ITIL, is a significant advantage.
Benefits
- Competitive salary with annual performance review and potential bonus.
- Comprehensive health, dental, and life insurance.
- Generous pension scheme and employee share options.
- Opportunities for training and development in service management best practices.
- Modern office facilities in the thriving business hub of Reading .