Service Owner

Service Owner - Digital Workplace & AI

Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend.

Location: London | Hybrid

The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences:

Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery, Alpha, Beta, and Live phases. Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions. Demonstrated strength in leading multidisciplinary teams across product management, user-centered design (UCD), architecture, business analysis, suppliers, and service management, fostering a collaborative environment. Proficiency in developing or contributing to business cases, with a focus on cost modelling, benefits realization, service transition, and workforce planning, driving organizational success. Strong capabilities in governance, assurance, and risk management, with experience in supporting service boards, executive reporting, and facilitating senior stakeholder decision-making. A practical understanding of ITIL 4 and its application in agile service delivery environments. Experience working in Tier 2/3 secure environments, particularly within the Government or defence, is highly desirable. To apply, please submit your latest CV for review