Service Team Leader

Role Overview: This individual will be providing leadership support to the Service Engineer team. This position is a multi-disciplined role requiring a wide range of skills, along with extensive travel UK and Overseas, to support activities such as:

• Provide first line technical support and training for Fortress customers throughout the UK and EMEA region
• Set up, installation, repair and maintenance of equipment in the field.
• Dealing with urgent customer requests and complaints in a timely manner.
• Provide customer training and project support as required.
• Responsible for meeting project demands and driving customer satisfaction.
• Document all activities and submit paperwork in a timely manner.
• Assess equipment performance base don field support data; recommend modifications or improvements.
• Provide leadership, developmental training, guidance and support to the Service Engineer team.

The individual will be required to perform all general Service Engineer activities along with the higher-level Team Leader responsibilities.

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