Service Tooling Analyst

As a Digital Platforms & AI Transformation Analyst at Rolls-Royce, you will drive the digital enablement of enterprise technology platforms, helping the business leverage tools like ServiceNow and other commercial off-the-shelf (COTS) solutions. You will combine expertise in digital platforms, AI, data, and transformation to enhance employee user experience (EUX), operational efficiency, and cost optimisation. This role also involves collaborating with and managing suppliers and vendors to deliver technology solutions effectively.

• Implement, enhance, and optimise digital platforms, including COTS solutions such as ServiceNow, Nexthink, SNOW, Alfabet and Microsoft Power Platform, ensuring they deliver measurable business value.
• Drive digital enablement, supporting stakeholders in adopting platforms effectively, improving processes, and maximising technology impact.
• Collaborate with internal stakeholders and manage suppliers/vendors, ensuring delivery excellence, alignment with transformation objectives, and value for money.
• Contribute to AI, machine learning, and data-driven projects, enabling predictive insights and smarter decision-making.
• Translate complex business requirements into practical digital solutions that enhance user experience and operational performance.
• Provide expertise in digital platform strategy, governance, and best practices, promoting adoption and continuous improvement across the enterprise.
• Technically review and approve design solutions ensuring they are compliance with IT Security, Data Privacy and Enterprise Architecture policy, standards and processes.
• Monitor platform performance and support data-informed decision-making, ensuring technology investments deliver measurable outcomes.
• Stay current with emerging technologies, trends, and industry best practices to support innovation, digital transformation, and enablement.
• Experience with COTS platforms such as ServiceNow (IT Service Management, HR Service Delivery, Sourcing and Procurement Operations, Finance Case Management, Strategic Portfolio Management, Now Assist, App Engine and Workflow Data Fabric) and other enterprise systems.
• Strong understanding of digital transformation, AI, data analytics, integration and digital enablement.
• Proven experience in system integration, connecting enterprise systems and ensuring data flows.
• Experience working on cross-functional transformation initiatives or technology projects.
• Demonstrated ability to manage suppliers and vendors, ensuring delivery quality, timelines, and alignment with business objectives.
• Ability to engage and enable stakeholders, translating technology into practical business value.
• Strong analytical, problem-solving, and communication skills.
• Passion for leveraging technology to transform operations, empower users, and deliver measurable business impact.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science or a related field, or equivalent experience.
• ServiceNow Certified System Administrator/Application Developer/Implementation Specialist (Desirable)
• ITIL Certified (Desirable)
• Agile/Scrum Certification (Nice to have but not essential)

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth. Rolls-Royce is pioneering the power that matters. Our vision is to be a leading technology company whose mission is to lead the transition to Net Zero.

Why Join Rolls-Royce?

You will be a pivotal contributor to the digital enablement and transformation of a world-class engineering and technology environment. This role offers the chance to influence enterprise-wide initiatives, work with cutting-edge platforms, AI, and data-driven solutions, and manage key supplier relationships while delivering tangible business outcomes and fostering a culture of innovation. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

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