ServiceNow AI & Automation Strategy Consultant

Senior ServiceNow AI Strategy & Automation Consultant

UK Wide Hybrid | Permanent | Up to the high £80,000s + 10% bonus and benefits

AI comes up in nearly every client conversation now. In reality, most businesses are not short of tools. What they need is someone who can help them decide what each tool is actually for, where it will add value and how it should fit into the wider organisation.

I'm working with a leading transformation consultancy that is growing its ServiceNow AI capability. They need a senior consultant who understands the platform and can help clients answer questions such as, "We already have Microsoft Copilot and ServiceNow, so where should we use each one?"

What You'll Be Doing

You'll work with senior stakeholders to develop practical AI and automation strategies with ServiceNow at the centre. You'll help them identify useful opportunities, decide which ones are worth pursuing and turn those ideas into roadmaps and business cases.

The role covers AI capabilities across the ServiceNow platform rather than one specific product. Depending on your background, you could be advising on Now Assist, Virtual Agent, AI Control Tower, agentic workflows, enterprise search or Moveworks.

A big part of the job will be helping clients understand where ServiceNow AI fits alongside tools such as Microsoft Copilot. You'll look at the business problem, existing systems and available data before recommending which capability makes the most sense.

You'll also advise on the less glamorous but important parts of AI adoption, including governance, risk, data, integrations and responsible use. The wider consultancy has teams that can support detailed implementation, so this role is mainly focused on strategy, advisory work and shaping the overall direction.

You'll also get involved in proposals, presentations and early client conversations as the consultancy continues to develop its ServiceNow AI offering.

What They're Looking For

You'll need a strong understanding of ServiceNow at platform level rather than experience with just one module. The manager is flexible on the exact AI tools you have used, but you should ideally have meaningful exposure to at least two areas such as Now Assist, Virtual Agent, AI Control Tower, agentic workflows, enterprise search or Moveworks.

Nobody is expecting you to have years of experience across every new ServiceNow AI product. Many of them have not been around long enough for that. A solid ServiceNow background combined with experience in enterprise AI, intelligent automation, conversational AI or AI governance could be equally relevant.

This is not a generic AI position, though. You need to understand how AI works within enterprise products and workflows, and you should be able to explain where ServiceNow offers value compared with other tools. Some knowledge of platform architecture, data and integrations will help, but you are not expected to be a developer or AI engineer.

You'll be comfortable leading senior client conversations, explaining technical subjects in plain English and linking AI investment to actual business outcomes. Experience developing strategies, roadmaps, business cases or operating models will be important. Any involvement in proposals, RFPs or client development would also be useful.

Why It's Worth Looking At

This is a good opportunity to move into a more strategic ServiceNow position and work on the questions clients are asking right now. You'll get exposure to several emerging areas of the platform without being boxed into one product or expected to know everything from day one.

You'll also have a genuine say in how the consultancy develops its ServiceNow AI offering, rather than simply joining an established delivery team and following an existing approach.

You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones.

If your background combines strong ServiceNow knowledge with AI, automation or governance experience, I'd be interested in speaking with you.

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