ServiceNow HRSD Architect

Managing Consultant / Senior Manager – ServiceNow HRSD Architect (SC Cleared) London, UK

We're hiring an experienced ServiceNow Architect to join a growing Employee Experience & HR consulting practice. This role sits at the intersection of technology leadership, client advisory, and delivery ownership — helping organisations transform their employee and enterprise service experiences.

You'll shape ServiceNow platform strategies, lead end-to-end implementations, and drive high-quality solution design across large-scale transformation programmes — developing from a hands-on architect into a strategic technology leadership role with global clients.

What you'll do:

• Own end-to-end architecture and solution design for ServiceNow implementations
• Produce and maintain technical design documentation aligned with client requirements and platform best practice

Engagement & Delivery Ownership

• Lead full engagements, including delivery governance and stakeholder management
• Oversee delivery teams (without being directly responsible for configuration/development)

Client Advisory & Strategy

• Define ServiceNow platform strategies and roadmaps for clients
• Act as a trusted technology advisor to leadership teams, programme stakeholders and delivery teams
• Liaise with ServiceNow and ecosystem partners
• Lead RFP/RFI responses, proposal development, and client presentations

What makes this role unique:

• A genuine blend of architecture, advisory, and delivery leadership
• Clear pathway into senior technology leadership and sector ownership
• Access to a strong ServiceNow ecosystem and partnerships

What we're looking for:

• ServiceNow certifications — minimum Certified System Administrator, CIS ITSM, CIS HRSD (CTA/CMA beneficial)
• Proven experience on at least one large global ServiceNow implementation, OR multiple smaller end-to-end deployments
• Deep technical expertise across ServiceNow architecture and solution design
• Ability to articulate and demonstrate ServiceNow HR/AI capabilities to clients
• Strong grasp of how technology decisions impact UX, operating models and transformation delivery
• A trusted-advisor mindset with senior stakeholders
• Genuine motivation to move from hands-on delivery into technology leadership

Security clearance: SC Clearance required (or eligibility to obtain)

Location: London, UK (hybrid working — flexible arrangements available)

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