Settlements Operations specialist

Settlements Operations Specialist

Contract Type: PAYE Contract

Duration: 3 months

Location: Solihull - office based initially, with the option to move to hybrid working with 2 days per week in the office

Pay Rate: £14.70 per hour

Start Date: ASAP

Hours: 37 hours per week, working either 8am-4pm or 9am-5pm

Job Overview:

We are looking for a proactive and forward-thinking Settlements Operations Specialist to join our client's team in Solihull.

You will provide analytical and administrative support across settlement processes for I&C customers, helping to resolve faults, cleanse data and ensure accurate settlement and billing in line with industry standards.

This is a varied role where you will manage a dynamic workload, investigate issues, work with internal and external stakeholders and contribute towards improving processes and overall performance.

Your Responsibilities:

• Process standard tickets within Junifer in line with agreed SOPs and SLAs.
• Review and interpret feedback from field agents and identify and report data mismatches.
• Investigate the root causes of poor performance and support testing and changes to resolve issues and improve performance.
• Support process improvements aimed at reducing operating costs and improving customer service.
• Contact customers and use internal processes to resolve access issues and organise future access for field agents.
• Liaise with internal and external stakeholders to gather additional information and help ensure planned jobs can go ahead.
• Support accurate settlement by ensuring data and processes are maintained correctly.
• Participate in process changes and implementation, including conducting testing where required.
• Produce and maintain process documentation to ensure processes remain efficient and consistent with business and industry requirements.
• Provide support and expertise across a range of end-to-end processes, helping ensure tasks are completed correctly first time.
• Manage and prioritise workload effectively, monitoring progress and providing regular updates to team management.

What We're Looking For:

• A proactive and forward-thinking approach to work.
• Strong analytical and problem-solving skills.
• Excellent attention to detail, particularly when reviewing and working with data.
• Strong organisational skills with the ability to prioritise a varied workload.
• Good communication skills and confidence liaising with customers and internal and external stakeholders.
• The ability to follow established processes, SOPs and SLAs.
• A continuous improvement mindset and willingness to identify ways of improving existing processes.
• The ability to work effectively both independently and as part of a wider team.

Experience/Qualifications Required:

• Previous experience within an administrative, operational, data, billing or analytical environment would be beneficial.
• Experience investigating data discrepancies or resolving operational issues would be advantageous.
• Experience working to SLAs, processes and performance targets.
• Good IT skills and confidence working across different systems and datasets.
• Experience within the energy/utilities sector or settlements would be advantageous but is not essential.

INDCF-MW

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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