Site Director / General Manager

Patch Places – Site Director / General Manager

Permanent Contract

Role to commence: Autumn 2026

Salary: £37,000 - £42,000 (based on experience) + company stock options

Full-time: Bristol-based

Working pattern: Core hours are 8:30 am to 5:30 pm, Monday to Friday. As the leader of the site, you'll sometimes be there for evening events and the occasional weekend, working alongside your team. Shift patterns are planned in advance, and time is balanced across the week so hours stay fair.

Location: Bristol Old City

Why Join Patch?

You'll join an ambitious team combining expertise across hospitality, operations, design, growth, marketing and community. While you'll be based in Bristol, you'll work closely with colleagues across the wider Patch business as we continue to grow.

As Patch grows, this role will grow with it. You'll begin by leading one of our flagship locations, with the opportunity to influence how we operate, lead teams and deliver exceptional member experiences across future Patch sites.

Alongside meaningful career progression, you'll receive: Company stock options from day one, Private healthcare, 32 days' holiday, + an additional day to take your birthday off, £30 monthly wellbeing budget, Cycle to Work Scheme, Popular all-company annual offsite and end of year party, Ongoing learning and development support.

What You'll Build

As part of the founding Bristol team, you'll launch our flagship location and help shape how Patch grows across the business, creating one of Bristol's leading destinations for ambitious businesses and communities to work, meet and connect.

Lead an Exceptional Patch:

You’ll take overall responsibility for the commercial success of the site, owning membership growth, financial performance and day-to-day operations. You’ll lead a high-performing team and create the conditions for Patch Bristol to thrive.

Grow a Thriving Business:

You’ll drive membership sales, develop local partnerships and build lasting relationships across Bristol's business community. From first enquiry through to long‑term membership, you’ll create commercial momentum that delivers sustainable growth.

Deliver Outstanding Member Experiences:

You’ll set the standard for hospitality across the site, creating an environment where members feel genuinely welcomed, supported and connected. Working alongside your team, you’ll ensure every interaction reflects the warmth, creativity and professionalism of the Patch brand.

Build an Outstanding Team:

You’ll help develop and inspire a brilliant team, creating a culture of ownership, collaboration and continuous improvement. You’ll empower people to make confident decisions, grow in their roles and deliver exceptional experiences.

Shape the Future of Patch:

Bristol will help define the future of the business. The commercial performance, operational standards, team culture and member experience you establish here will help shape how Patch grows across future locations.

Experience

We're looking for someone excited by the opportunity to build something exceptional. Ideally, you’ll bring:

• Experience leading customer‑facing operations within hospitality, coworking, business support or membership organisations.
• Proven responsibility for commercial performance, with experience growing revenue and managing budgets.
• Experience leading, developing and motivating high‑performing teams.
• Strong commercial instincts, with the ability to build relationships, convert opportunities and grow a thriving business.
• Confidence using CRM and operational systems such as HubSpot, Nexudus or similar platforms.
• Excellent organisational skills, with the ability to balance commercial priorities, operations and people leadership.
• A proactive, entrepreneurial mindset, with the confidence to take ownership and build new opportunities.

About You

A Commercial Leader: You enjoy growing businesses and creating opportunities. You combine commercial thinking with sound judgement, take ownership of results and understand how exceptional customer experiences drive long‑term success.

A Natural Host: You genuinely enjoy bringing people together and creating environments where people feel welcome. You know that exceptional hospitality is built on warmth, attention to detail and making people feel genuinely looked after.

An Inspiring Leader: You bring out the best in people. You enjoy coaching others, creating clarity and building confident teams that take ownership and deliver consistently high standards.

Calm Under Pressure: You thrive in busy environments and enjoy bringing order to complexity. Whether you're balancing commercial priorities, leading a team or solving unexpected challenges, people trust you to stay calm, organised and solutions‑focused.

Passionate about Bristol: You're excited by Bristol's unique mix of entrepreneurship, technology, creativity, film, media and culture, and motivated to create a place that reflects the ambition and energy of the city.

If you're excited by the opportunity to lead one of Bristol's most exciting new destinations, we'd love to hear from you.

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