Site Maintenance Officer

Do you take pride in creating safe, welcoming spaces where people can truly feel at home? At Acis, we're looking for a hands-on,

customer-focused Site Maintenance Officer to help us deliver outstanding accommodation for our students. From carrying out

day-to-day repairs and maintaining high standards across our buildings and grounds, to supporting wellbeing and creating a

positive living experience, you'll play a vital role in our students' journey. No two days are the same – one moment you could be

fixing a maintenance issue, the next coordinating contractors, preparing properties for new arrivals, or helping a student feel

supported and settled. If you're practical, proactive and passionate about providing great service, this is an opportunity to make

a real difference while working as part of a friendly team that puts people first. Together, we'll ensure our sites are safe,

compliant, welcoming and places our students are proud to call home.

As a Site Maintenance Officer, a typical day might include:

• Working on site to ensure that all our stock, grounds and buildings are always maintained to the highest and safest standards.
• Working with the Site Services Supervisor to ensure that we give our people the best service and experience when they have any maintenance requests or queries.
• Carrying out maintenance repairs within the student properties i.e basic DIY, silicone sealing, basic plumbing, basic joinery and more.
• Maintaining various records and systems to ensure that we have full and accurate logs and reports in all areas of building compliance.
• Ensuring that you work with your team to make sure we respond to all enquiries in a timely and prompt manner, which is agreed.
• Ensure the site is well maintained, tidy, secure, and welcoming at all times.
• Comply with Acis Health and Safety Standards and contribute towards meeting its health and safety responsibilities.
• Ensuring that any concerns regarding the welfare of our tenants and people are handed over to our DSL’s
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning
• Undertake all duties in compliance with the responsibilities and Safety Rules identified in theHealth and Safety Policy.
• Good IT Skills - ensuring all jobs and enquiries are logged efficiently so that we can report on the data and ensure that our service levels for our people are always kept high.
• Working well as a team to ensure that our people always have the best possible experience.
• As a regular point of contact for our people staying with us, you will play a key role in always ensuring the delivery of
• Ensuring that you are the eyes and ears of the business when you are interacting with our people, therefore, raising any wellbeing and safeguarding concerns with the team.
• Working with and managing subcontractors on site to ensure that they are completing jobs effectively and keeping our people always updated.
• Supporting the Site Services Supervisor to deliver our summer works. Ensuring that we have the sites ready and prepared for any turnarounds or move in dates.
• Working as part of the team to help promote and welcome our people at Open Days and Move in Weekends.
• On occasions you may be asked to support at our other sites should there be a need.

Some of the experience/skills we need to consider you:

• Working or have worked within Accommodation or Housing Sector.
• Have a ‘can do’ attitude to ensure we exceed our people’s expectations.
• Excellent customer service skills and focus at all times.
• IT proficient, with the ability to accurately use IT platforms and systems to ensure all works are logged and information correct.
• Ability to coordinate, monitor and control contractors.
• Good working knowledge of DIY with at least a basic knowledge of maintenance, plumbing, decorating, plastering and joinery.
• Knowledge and experience of safe working systems of work.
• General awareness of health and safety and building management.
• Ability to work as a team, under pressure and in a fast-paced environment.
• First aid trained or a willingness to complete the training.
• Ability to work collaboratively with others, whether in the same team or external support providers.
• You’re a positive, energised and enthusiastic person, with a real zest for helping others and providing excellent services.
• Resilience. Working in the

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