Social Media and Community Manager

About the Role

Our client is seeking an enthusiastic and experienced Social Media and Community Manager to join their fully remote team, serving the Southampton area. This critical role focuses on building and nurturing a vibrant online community, managing the brand's social media presence, and fostering meaningful engagement with customers. You will be the voice of the brand online, responsible for creating engaging content, responding to inquiries, and cultivating a positive and interactive environment. This is an excellent opportunity for a proactive individual who excels at online communication and community building in a distributed workforce.

Key Responsibilities

• Develop and execute social media strategies to grow brand awareness, engagement, and loyalty.
• Create, curate, and schedule engaging content across multiple social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
• Monitor social media channels for mentions, comments, and messages, responding promptly and professionally to foster community interaction.
• Build and maintain relationships with key influencers, brand advocates, and community members.
• Analyze social media performance metrics and provide regular reports on engagement, reach, and sentiment.
• Identify and escalate customer issues or feedback to relevant departments to ensure prompt resolution.

Requirements

• Proven experience in social media management and community building, with a strong understanding of online engagement strategies.
• Excellent written and verbal communication skills, with a talent for crafting engaging and on-brand social media copy.
• Proficiency with social media management tools (e.g., Buffer, Hootsuite) and analytics platforms.
• Demonstrated ability to build and manage online communities and foster positive customer relationships.
• Experience working remotely and effectively collaborating with a distributed team.
• A proactive and self-motivated individual with a passion for digital communication and brand advocacy.

Benefits

• Competitive salary and remote work allowance.
• Fully remote position offering exceptional work-life balance and flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development in digital marketing.
• A supportive and inclusive remote work culture that values collaboration and innovation.