Social Media & E-commerce Assistant

About the Role

Our client is seeking an enthusiastic and organized Social Media & E-commerce Assistant to join their dynamic team in Portsmouth . This role is perfect for someone eager to learn and grow within the digital marketing landscape, focusing on supporting daily social media operations and e-commerce activities. You will be instrumental in creating engaging content, managing online communities, and assisting with the smooth running of the company's online store. This is a fantastic entry to mid-level opportunity for a proactive individual passionate about digital engagement and online retail, based in the bustling city of Portsmouth .

Key Responsibilities

• Assist in the creation and scheduling of daily content across various social media platforms (e.g., Instagram, Facebook, TikTok).
• Monitor social media channels, respond to customer inquiries and comments in a timely and professional manner.
• Support the e-commerce team with product listing updates, order processing, and customer service inquiries.
• Help develop engaging visual and written content for social media posts and website product descriptions.
• Track basic social media metrics and assist in compiling performance reports.
• Contribute ideas for new social media campaigns and promotional activities.

Requirements

• Previous experience in a social media, marketing, or administrative role is preferred.
• Familiarity with major social media platforms and basic understanding of digital marketing principles.
• Strong written communication and organizational skills.
• Basic knowledge of e-commerce platforms and online sales processes.
• Proficiency in Microsoft Office Suite and willingness to learn new digital tools.
• A proactive attitude and a keen interest in digital marketing and e-commerce .

Benefits

• Competitive entry-level salary.
• Opportunity to gain hands-on experience in social media and e-commerce .
• On-the-job training and professional development support.
• Staff discounts on products.
• A friendly and supportive team environment in Portsmouth .