Social Media Community Manager

About the Role

Our client is seeking an engaging and empathetic Social Media Community Manager to foster and grow their online community. You will be the primary point of contact for our audience across social media platforms, responsible for creating meaningful interactions, addressing inquiries, and cultivating brand loyalty. This fully remote role is pivotal in shaping our brand's voice and ensuring a positive customer experience. You will work to build relationships, manage conversations, and gather valuable feedback from our community, contributing directly to the success of our e-commerce initiatives in Nottingham .

Key Responsibilities

• Monitor and manage all social media channels, responding to comments, messages, and mentions promptly and professionally.
• Actively engage with the online community, initiating conversations and fostering a sense of belonging.
• Develop and implement community engagement strategies aligned with brand goals.
• Identify and escalate customer service issues or product feedback to relevant departments.
• Track community sentiment and key engagement metrics, reporting insights to the marketing team.
• Collaborate with content creators to ensure timely and relevant responses to trending topics.
• Moderate user-generated content and ensure adherence to community guidelines.

Requirements

• Proven experience as a Community Manager , Social Media Specialist, or similar role.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Strong understanding of major social media platforms (e.g., Facebook , Instagram , Twitter , LinkedIn ) and their community engagement features.
• Experience in customer service or managing online communities.
• Ability to handle challenging conversations and resolve conflicts with diplomacy.
• Proficiency in using social media management and monitoring tools.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote working environment, offering great flexibility and work-life balance.
• Home office equipment allowance.
• Generous paid vacation and company holidays.
• Opportunities to participate in virtual team-building events and professional development.