Soft Services Manager

LOCATION: PRINCES SQUARE GLASGOW

SHIFT PATTERN: M-S rota basis, 47 hours per week.

SIA DS/CCTV Licences Required

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at We're here to help!

Role Overview And Purpose

ABM UK is seeking a dynamic and experienced Soft Services Manager to join our team. As Soft Services Manager, you will be responsible for delivering the highest standards of security, cleanliness, hygiene, waste management, and other contractual tasks at our client's sites. You will ensure that all operations are carried out efficiently and effectively, meeting client expectations and company policies and procedures.

Overall responsibility for all Multi-Activity Facility Services on Site with focus on setting the highest standards across all contracted service areas to ensure the delivery of a consistent, high-quality service, considering the needs of the Clients and the Customer.

Key Responsibilities

• Recruiting
• New staff site induction, onboarding and site training
• Rosta, (changes, ensuring all shifts are covered, booking agency staff
• Any task related to TMG
• Approving Holidays
• Approving sick days
• Changes to T&C
• Staff return to work
• Time sheets and payroll
• Making changes to staff duties
• Adding or changing of site procedures and emergency plans (with collaboration from site manager)
• Ensuring the site meets ABM audit requirements, e.g. correct ABM document off show, RAMs and COSH are up to date, all H&S forms are completed
• Introducing new documents or programs
• Staff training and PPE issued and documented
• Ordering and issuing staff uniform

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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