Software Engineer, Agent (Italian speaking)

About us

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan.

We are guided by a set of values that are at the core of our actions and define our culture: Trust , Customer Obsession , Craftsmanship , Intensity , and Family . These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, led Google Labs, started and led Google’s AR/VR effort, and led the product and design teams for Google Workspace.

What you’ll do

• Design and deliver production-grade AI agents : You’ll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra\'s growth. These aren\'t prototypes — they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.

• Drive the Agent Development Life Cycle (ADLC) : You\'ll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You\'ll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.

• Partner with large enterprises and cutting-edge startups : You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You\'ll also partner with startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.

• Build the future of the platform : Your direct work with customers will guide the evolution of Sierra\'s core platform. You\'ll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra\'s product.

Example projects

These are some examples of projects that engineers on our team have worked on recently:

• Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn

• Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations

• Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog!

• Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development

• Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers

What you\'ll bring

• Experience building and scaling end-to-end production systems

• Strong technical problem-solving skills, especially in fast-changing, ambiguous environments

• A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship

• Comfort working directly with customers to understand their needs and solve real-world problems

• Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences

Even better...

• Experience building or deploying AI/LLM systems in production

• Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed

• Familiarity with tools that power today\'s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering

• Prior experience with React, TypeScript, and/or Go

• Previous roles where you interfaced with customers or led technical projects with external stakeholders

Our values

• Trust: We build trust with our customers through accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by supporting one another professionally and personally.

• Customer Obsession: We deeply understand our customers\' business goals and relentlessly focus on outcomes, not just milestones. Everyone at the company engages with customers and helps resolve issues promptly.

• Craftsmanship: We get the details right, from words to system architecture. We continuously self-reflect to improve.

• Intensity: We aim to win, care about our product, and address issues openly to improve.

• Family: We balance intensity with well-being, support one another, and celebrate achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension) with Sierra match

• Parental Leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized

• Discretionary Benefit Stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra\'s policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra\'s equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We\'re working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn\'t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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