Software Engineer/ SRE (Linux)

Job Description

Site Reliability Engineering (SRE) is essential to the company’s Cloud platform strategy. In this role, you’ll ensure our development platform and tools let engineers focus on innovation instead of infrastructure. You’ll promote observability best practices and automate resolution of recurring issues, working closely with software engineering teams to support security, availability, and performance. Responsibilities include triaging issues, collaborating on infrastructure management, and setting up monitoring for full coverage. Hands‑on expertise is required, especially with major DevTools like GitHub, Jenkins, Jira, and Artifactory.

We seek a Software Engineer + SRE hybrid engineer. The ideal candidate deeply understands at least one major DevTool, quickly resolves tool‑related issues in collaboration with developers, and applies systems thinking to maintain reliable applications and infrastructure while improving developer productivity.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. The company requires at least three days in office, expectations of these days will be confirmed by your Hiring Manager.

Key Responsibilities

• DevTools Support—You will be the primary point of contact for developers using tools like GitHub, Jenkins, Jira, or Artifactory.
• Troubleshoot and resolve tool‑related issues promptly to minimize developer downtime.
• Maintain and optimize CI‑CD pipelines and integrations for reliability and scalability.
• Collaborate with development teams to improve workflows and automation.
• Site Reliability Engineering design, implement, and maintain systems for high availability, scalability, and performance.
• Monitor and improve application reliability through proactive measures and incident response.
• Develop and maintain observability solutions (metrics, logging, tracing).
• Participate in on‑call rotations and drive root cause analysis for incidents.
• Collaboration & Continuous Improvement—Partner with engineering teams to identify reliability risks and implement best practices.
• Document processes, troubleshooting guides, and reliability playbooks.
• Advocate for automation and self‑service solutions to reduce operational overhead.

Qualifications

• Bachelor’s degree, OR 3+ years of relevant work experience.
• Bachelor’s degree in IT, CS or related field and/or 3+ years working experience in IT Operations and Delivery.
• Experience: 0.5–3 years in SRE and/or DevTools support roles.
• Beginner level programming and/or scripting in 2 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, CloudFormation.
• Basic understanding of YAML, JSON, HTML, XML.
• Hands‑on experience in Linux and/or Windows systems and good understanding of distributed computing environments.
• Experience with CI‑CD tooling such as Jenkins, GitHub, Bitbucket, ArgoCD, Artifactory, Azure DevOps in a large‑scale environment.
• Experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, Sentry, etc. in a large‑scale environment.
• Experience supporting relational and non‑relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling.
• Working in a Platform, SRE or Production Engineering group for high availability‑critical platforms or applications.
• Experience managing a distributed container platform including but not limited to deployment‑release management, provisioning, capacity management, workload management.
• Experience managing container infrastructure and supporting development transformation to a container‑first model.
• This role requires on‑call support as the team provides 24‑7 operational support.
• Technical expertise: Proficiency in at least one DevTool (GitHub, Jenkins, ArgoCD, Jira, Artifactory).
• Strong understanding of CI‑CD principles and pipelines.
• Solid knowledge of Linux systems, networking, and containerization (Docker‑Kubernetes).
• Hands‑on experience with cloud platforms.
• Programming‑Scripting: Proficiency in Python, Ansible, or similar languages.
• Mindset: Strong problem‑solving skills, systems thinking, self‑starter, and a passion for reliability.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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