Solution Architect - Interaction Analytics

Solution Architect - Interaction Analytics

An exciting opportunity has arisen to join an expanding interactions analytics solution provider within the contact centre space, with a particular focus on enterprise level sales in speech / text analytics and workforce optimisation (WFO). As an integral part of the clients Sales Team, a Solutions Architect is accountable for technical and analytical pre‑sales activities to facilitate and drive a successful sales process.

The job

We are looking for an experienced pre‑sales solution architect / engineer tyre individual with a proven track record of enterprise level contact centre analytics solutions sales with a strong bias towards interaction analytics solutions. Please note this is a home based role with travel required - YOU DO NOT NEED TO LOCATED IN LONDON / SOUTH EAST

Responsibilities

• Assisting in achievement of 100% and above of sales targets
• Development of strong relationships with prospects enabling the sales of the client’s products and services
• Contribute to team success by partnering with sales directors to develop specific strategy and objectives related to each prospect
• Leading the product and technical presentation phases of the client’s solution
• Demonstrating how the client’s solution enables customers to achieve ROI
• Providing pre‑sales technical assistance and product education
• Conducting the proof of concept including technical setup, content creation, and data analytics to develop ROI stories which are presented back to prospects
• Assisting in the development of product demonstrations
• Assisting in the technical / product / functional response areas of RFP/RFI/RFQ requests
• Coordinating with technical/products experts to engage with prospects when appropriate
• Producing support material for the sales team
• Recording and maintaining client contact data
• Conveying prospect/customer requirements to Product Management teams
• Assisting in marketing activities related to shows, seminars and conferences

What we’re looking for

• Well‑rounded pre‑sales analytics, background with minimum of 3+ years of experience in speech and text analytics solutions
• Comfortable in the dynamic atmosphere of an entrepreneurial organization with aggressive sales goals.
• Strong presentations skills with an ability to explain technical / functional concepts to a non‑technical / business audience.
• Must have the ability to understand and convey how specific technology can be applied to solve business issues.
• Must have the ability to communicate professionally and effectively in written responses to emails, RFPs, etc.
• Must be able to work independently and with fellow team members.
• Ability to develop and interpret data analysis for the purpose of conveying the value of a technical/software solution.
• Comfortable with technology and ability to quickly learn new technologies, serving as a SME on the client solution.
• Ideally A degree, preferably in Business, Linguistics, Computer Science or related field.
• Ability to travel (50%+) for prospect/customer meetings, company gatherings, and industry conferences.
• Pass standard background check for PCI Compliance security clearance.

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