Specialist Adapted Account Manager

Manage hire requests from start to finish, making sure customers are contacted within agreed timeframes and that each hire is handled efficiently.
Arranging the delivery of replacement hire vehicles for customers.
Sourcing vehicles from alternative suppliers when needed to meet customer needs.
Keeping customers updated on progress and meeting agreed Service Level Agreement call times.
Working with the Claims team, Hire team, branch teams, and suppliers to arrange suitable vehicles.
Updating customer files accurately using our internal system.
Co-ordinating deliveries and collections so we make the best use of resources and keep costs under control.

Requirements

• Clear, caring communication – you’ll speak with customers, colleagues, and suppliers in a way that feels helpful and respectful.
• Strong organisation skills, with the confidence to manage your own workload and keep cases on track.
• Good attention to detail, especially when updating customer files and checking hire documents.
• A practical, problem-solving approach when sourcing vehicles or managing changing customer needs.
• Knowledge of the hire business or vehicle makes and models would be useful, but we’ll support you as you learn.

Core Competencies

Demonstrates strong organizational skills and effective communication to manage hire requests and coordinate vehicle deliveries while maintaining attention to detail and problem-solving capabilities in a customer-focused environment.

Highest-signal resume keywords

• Customer Communication
• Organizational Skills
• Attention to Detail
• Problem-Solving
• Knowledge of Hire Business

ATS Optimization Keywords

Soft Skills

• Clear Communication
• Caring Communication

Industry Keywords

• Hire Requests
• Vehicle Delivery
• Service Level Agreement
• Claims Management
• Supplier Coordination

Tools & Technologies

• Internal System

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