Specialist Support Worker

Marks Consulting Partners are currently looking for a Specialist Support Worker to work with one of our Housing Association clients.

What the Job Will be doing

• Managing a caseload of customers with complex and multiple support needs, delivering tailored, person-centred support.
• Carrying out strengths-based assessments, risk assessments and developing outcome-focused support plans.
• Supporting customers to sustain their tenancies and prevent homelessness through early intervention and practical support.
• Working proactively with customers experiencing homelessness, rough sleeping, poor mental health, substance misuse and social exclusion.
• Providing advice and support around welfare benefits, budgeting, financial wellbeing and income maximisation.
• Supporting customers to access healthcare, mental health services, substance misuse services, education, training and employment opportunities.
• Conducting home visits, outreach work and community-based support to engage customers who may be difficult to reach.
• Working collaboratively with local authorities, healthcare providers, probation services, housing providers and voluntary sector organisations.
• Identifying safeguarding concerns, managing risk and making appropriate referrals.
• Advocating on behalf of customers and promoting independence, resilience and long‑term positive outcomes.
• Maintaining accurate case records, support plans and performance information using case management systems.
• Participating in evening and weekend rotas where required to meet service needs.

What You Will Need

• Experience supporting vulnerable adults with complex needs within housing, homelessness, supported housing or health and social care.
• Experience managing a caseload and developing personalised support plans.
• Good understanding of homelessness, tenancy sustainment and housing-related support.
• Knowledge of safeguarding, risk assessment and trauma‑informed practice.
• Experience working with customers experiencing mental ill health, substance misuse, homelessness or social exclusion.
• Strong partnership working skills with statutory and voluntary sector organisations.
• Excellent communication, advocacy and relationship‑building skills.
• Ability to manage competing priorities while maintaining accurate case records.
• A compassionate, resilient and solution‑focused approach to supporting vulnerable people.
• Relevant qualification in Housing, Health & Social Care, Community Work or a related discipline (desirable)

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