Sr Manager, Digital Workplace Support UK

Introduction

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will continuously improve yourself and us – working on challenges that truly matter with people who care for each other, our customers, and their patients. Take your next step to a life‑changing career. Learn about the Danaher Business System that makes everything possible.

The Digital Workplace Regional Support Lead (UK)

This role is accountable for the performance, resilience, compliance, and user experience of Digital Workplace services across all UK sites, including manufacturing facilities, laboratories, warehouses, and head office locations.

The position reports to the Director Workplace Services EMEA, part of the Infrastructure and Operations team.

What You Will Do

• Own Digital Workplace service outcomes across all UK sites, ensuring high service reliability, strong user experience, and consistent delivery against agreed performance measures.
• Lead and govern Site IT teams across the region, setting standards, building capability, and driving accountability in support of business‑critical operations.
• Act as the regional escalation leader for major incidents, service risks, and operational issues, ensuring rapid resolution, clear communication, and effective business decision support.
• Own regional vendor and partner performance, ensuring effective multi‑vendor coordination, strong service quality, and continuous improvement in service delivery.
• Drive standardization, compliance, and modernization of workplace services across UK operations, aligning local execution to global strategy while meeting site‑specific operational and regulatory requirements.

Who You Are

• 8–12+ years of experience in IT infrastructure, Digital Workplace, or Site IT leadership, with clear accountability for operational performance in complex, multi‑site environments.
• Proven leadership of workplace services across manufacturing, laboratory, warehouse, and office environments, including experience operating within GxP and other regulated frameworks.
• Demonstrated success owning service performance, major incident management, and supplier delivery with a strong focus on reliability, compliance, and user experience.
• Excellent stakeholder engagement at senior business level, including manufacturing and operational leaders.
• Deep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.
• A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business‑critical environments.

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