Sr. Product Marketing Manager, Customer Advocacy - London

Job Description:

As a Sr. Product Marketing Manager, Customer Advocacy, you will build and run the programs that turn Datasite's most passionate customers into powerful voices for our brand. You’ll drive key customer advocacy programs including customer advisory boards, customer stories, and voice of customer research. All to shape how we listen to customers, how we learn from them, and how we amplify their stories to the market.

This is a high-impact individual contributor role suited for a seasoned product marketer who knows how to build lasting customer relationships, translate insights into strategy, and create content and programs that move the needle for sales, marketing, and product alike.

What you can expect

What we are looking for

• Strong storytelling instincts: you know how to find a compelling customer narrative and make it sing across formats and channels.
• A collaborative teammate who partners effectively across functions, teams, and regions.
• Someone curious about how AI is reshaping capital markets and the mechanics of deal making.
• A motivated contributor excited to help build and evolve how we engage with customers

Responsibilities

• Voice of the customer: Design and own Datasite’s voice of the customer program (methodology, cadence, and governance) to create a regular drumbeat of customer listening from opportunity creation through repeat purchase. Build reporting that makes customer sentiment visible and actionable, including signals that surface advocates and flag customer risk. Implement social listening practices to monitor brand conversations, emerging customer themes, and competitive signals across digital channels.
• Customer advisory council: Own Datasite’s Customer Advisory council from end to end. Lead in-person and virtual sessions driving structured dialogue between strategic customers and Datasite leadership. Synthesize feedback into clear recommendations that inform product, marketing, and go-to-market decisions
• Customer stories: Build a world-class library of customer stories. Work across marketing teams to get them seen, used, and working hard at every stage of the buyer journey. Create enablement assets like one-page case studies, slides, and talk tracks to for sales teams to use as success stories.
• Customer research: Be Datasite’s in-house customer intelligence engine — conducting rigorous research that informs positioning, product roadmap, messaging, and go-to-market strategy. Design and run qualitative and quantitative customer research: interviews, surveys, win/loss analysis, and persona validation. Build feedback loops with sales and customer success to keep Datasite’s customer intelligence current.

Qualifications

• 5–10 years of experience in product marketing, customer marketing, or a closely related field — ideally in B2B SaaS or enterprise technology.
• Proven track record building or managing customer advocacy programs, customer advisory boards, or voice of customer initiatives.
• Experience conducting qualitative and quantitative customer research and translating findings into clear strategic recommendations.
• Excellent relationship-building skills — you’re as comfortable in a room with a C-suite customer as you are partnering with internal teams.
• Experience with social listening tools and third party review sites to turn online conversations into actionable insight.
• Strong project management chops — you can run multiple programs simultaneously without dropping the ball.
• Familiarity with M&A, financial services, or deal technology is a plus — but curiosity and drive to learn matter more.
• Bachelors degree required, post-graduate degree a bonus.

Work Location & Flexibility

This position is based in our London office and follows a hybrid work model. Employees in these locations are expected to work on-site a minimum of two days per week . Please note that specific business units or role requirements may necessitate additional in-office days based on team collaboration needs or operational priorities.

We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic.

We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

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