Sr. Software Engineer (Salesforce)
- london, england, United Kingdom
- Hybrid
- £90 - £120 Per Hour
Job Description
About the company
the company is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, the company was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust the company. the company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At the company, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .
Your role
As a Sr. Software Engineer on the Salesforce Integration team, you will primarily contribute to the development of the company’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between the company and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering teammates, product leaders, business leaders, and external stakeholders, with a particular focus on enhancing our Salesforce integration.
This position reports to our Engineering Manager and has the opportunity to be based in our London office. This is a hybrid position with an expectation to be in the office 2-3 times per week.
What you’ll do
- Develop and maintain the company’s Salesforce integration.
- Contribute to the development of other the company integrations.
- Write architectural design & specification documents.
- Develop well-tested features with appropriate test hooks, resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices, along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Assist with emerging Agentic AI technologies & initiatives.
- Represent the team as a technical expert.
- Provide mentorship & guidance for other engineers on the team.
- Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud
Skills you'll bring
- 7+ years of professional experience as a Senior Software Engineer.
- Experience with at least one major backend programming language, especially Java or Python, and one major frontend programming language, especially Vue or React.
- Experience with Agile development methodologies.
- Testing, debugging, and troubleshooting skills.
- Effective communication skills.
- Collaborative & team player, but also able to work independently & autonomously.
- Pragmatic approach to solving problems while balancing business goals.
- Experience building integrations.
- Proficiency with ETL data pipelines.