Staff Backend Engineer - CCaaS & APIs Architect

Marks & Spencer Plc is seeking a Staff Software Engineer focused on backend for Customer Support. You will provide technical leadership across the Contact Centre, shaping architecture and ensuring reliable, scalable services involving CCaaS platforms such as Azure, Google, Zendesk and Twilio.

The role blends hands-on coding in Java with guiding frontend work in React/Next.js. You’ll collaborate with Product, Architecture, Data, Security and Customer Service teams to deliver robust self‑service,

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