Staff Backend Engineer – CCaaS & Contact Center Systems

Marks & Spencer is seeking a backend-focused Staff Software Engineer to lead technical direction across our Contact Centre, delivering reliable, scalable services built around CCaaS platforms such as Zendesk and Twilio. The role is hands-on and requires strong Java backend expertise.

You will collaborate with product, architecture, data and security teams to solve complex problems, design distributed systems, and ensure high-quality software across customer support experiences and colleague

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