Stage 2 Complaints Lead – Remote & Service Improvement

Leeds Federated is recruiting a Complaints Business Partner to lead Stage 2 complaint investigations and drive service improvements across the organisation. This fixed-term role supports the Service Improvement team and reports into the Complaints Co-ordinator.

You will own the end-to-end complaints process, respond with empathy, gather evidence, and work with Heads of Service and contractors to resolve issues while sharing learnings to enhance customer experience.

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