Station Gateline Customer Assistant - Motherwell - PT

Station Gateline Assistant - A Rewarding Career in Rail Travel

Location: Motherwell (Must be within a 45-minute travel distance)

Salary: £17,566 per annum + 3% commission

Contract: Permanent, 23 hrs per week

Hours: Various shifts and weekend working

Looking for a role where you can thrive, grow, and make a difference?

Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You'll Be Doing:

• Provide customer information and assistance, including support for wheelchair users.

• Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.

• Check tickets and supporting documents.

• Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.

• Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.

• Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.

• Assist with customer direction and queue management to maintain smooth movement through the gateline area.

• Carry out queue-busting duties as required.

• Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.

• Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Who We're Looking For:

We welcome applicants who:

• Have a warm, engaging approach and love connecting with others.

• Excel in communication-building trust and rapport with passengers.

• Thrive in a supportive team culture while being confident working independently.

• Have the ability to manage ramps (training provided).

• Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:

• Contributory Final Salary Pension Scheme-ensuring long-term financial security.

• Free & discounted rail travel-helping you and your family stay connected.

• Generous holiday allowance-so you have time for yourself and your loved ones.

• Enhanced family leave policies-including maternity, paternity, and adoption leave.

• Life insurance cover-equivalent to 4x your annual salary.

• Exclusive discounts-on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people