Stock Integrity & Inventory Operations Manager

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Role Overview

We are looking for a Stock Integrity and Inventory Operations Manager in our Sustainable Distribution Centre (NN7 2QA).

To lead and develop the Stock Integrity and Inventory function across a large-scale multi-chamber distribution centre, ensuring exceptional inventory accuracy, regulatory compliance, customer satisfaction, and operational excellence. The role has strategic accountability for inventory governance across both Ambient and Pharmaceutical operations, managing customer relationships, driving continuous improvement initiatives, and leading a high-performing team to deliver industry-leading stock accuracy and service levels.

Key Responsibilities

• Stock Integrity & Inventory Governance
• Provide strategic leadership and governance across all inventory management functions within the Ambient and Pharmaceutical chambers.
• Ensure all inventory-related KPIs, SLAs and contractual obligations are consistently achieved or exceeded.
• Own inventory accuracy performance across the site, maintaining stock integrity within agreed customer tolerances and regulatory requirements.
• Lead cycle counting, stock reconciliation, inventory investigations and annual stock audits.
• Monitor, analyse and report on all stock loss, damage, discrepancies and inventory adjustments, ensuring robust root cause analysis and preventative actions are implemented.
• Develop and maintain inventory control frameworks, policies and procedures that support best practice and operational excellence.
• Ensure compliance with GDP, MHRA requirements and customer-specific pharmaceutical inventory controls where applicable.
• Provide regular performance reporting and insight to senior leadership teams, customers and key stakeholders.
• Customer Relationship
• Establish and maintain good customer relationships both internal and external, acting as the key customer contact for the Inventory department.
• Act as the senior point of contact for all inventory-related customer matters.
• Lead regular inventory meetings to review performance and issues, providing accurate data in accordance with customer expectations.
• Team Leadership
• Lead, develop and support the Inventory team, ensuring appropriate training, performance management and succession planning are in place.
• Maintain accurate departmental structures, role profiles and workforce plans.
• Communicate business objectives and company updates effectively, promoting engagement and continuous feedback.
• Support employee wellbeing and ensure fair, consistent application of company policies and procedures.
• Assist with investigations, disciplinary and grievance processes as required.
• Foster a positive, high-performing culture focused on accountability, collaboration and continuous improvement.
• Health and Safety
• Ensure all health and safety procedures are adhered to, including PPE, taking appropriate action where procedures are not being adhered to or could be improved.
• Ensure all equipment checks are carried out in accordance with procedure, taking appropriate action to ensure a safe working environment for all employees.
• Maintain and update site Risk Assessments, Safe, System of Work and working instructions.
• Continuous Improvement
• Continuously look to improve processes and procedures to drive efficiency and improvement in business operation and customer service.
• Development of other logistics revenue opportunities with the customer.
• Close analysis, promotion and identification of areas for improvement within Yusen’s quality management system.

What You Will Bring To The Role

• Degree or equivalent experience required
• IOSH Managing Safely, desirable but not essential.
• Significant experience leading inventory, stock control or stock integrity functions within a large-scale distribution or logistics environment.
• Experience managing inventory operations across multi-temperature or highly regulated environments.
• Strong analytical and problem-solving skills with experience using data to drive performance improvements.
• Experience leading continuous improvement projects and delivering measurable business benefits.
• Strong stakeholder and customer relationship management experience.
• Proven track record of leading large teams through operational and cultural change.
• Experience supporting automation, systems implementation or large-scale transformation projects.
• Excellent attention to detail and accuracy levels
• Excellent working knowledge of Microsoft office suite with advanced excel skills essential
• Strong analytical skills
• WMS experience, AS/400 Opus and SAP advantageous
• Previous experience with continuous improvement and use of lean six sigma tools and methodology desirable

What We Offer

• Base salary of £50,000
• Permanent Health insurance cover (40% of salary cover)
• Pension scheme – 6 % matched employer contribution
• Individual health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Health cash plan
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

Why Join Us

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.

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