Storage Infrastructure Engineer

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Role Overview

• Job Title: 2nd Line Backup & Storage Engineer

• Office Location: Stevenage (3 data centre sites)

• Hours of Work: Monday to Friday, 37 hours per week (Shift patterns typically 07:00 15:30 or 10:30 19:00). No mandatory weekend working, though optional overtime may be available.

• Security Clearance: Minimum security clearance required upon application, with a requirement to meet a higher level upon joining.

Core Purpose & Responsibilities

As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include:

• Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs.

• Storage & Backup Administration: Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience.

• NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.

• Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions.

• Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales.

• Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives.

• Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders.

Key Requirements & Transferable Skills

• Capability to handle Severity 1 & 2 Incidents and provide RCA.

• Strong understanding of NetApp Storage Engineer practices in enterprise-scale environments. xwwtmva

• Knowledge of NetApp storage hardware.

• Solid grasp of
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