Strategic Account Director

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role:

We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

Responsibilities:

• Develop a strategy to break into and close key strategic logos for Decagon

• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)

• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion

• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions

• Forecast and accurately report on pipeline and revenue

• Develop and execute account plans to execute strategic deals

• Provide feedback and insights to product and leadership teams to influence the company's roadmap

• Maintain expert-level knowledge of the company's products, services, and industry trends

• Expect moderate travel.

Qualifications:

• 7+ years of experience in strategic or enterprise sales

• Proven track record of growing revenue and expanding business with large, complex accounts

• Excellent communication, presentation, and negotiation skills

• Strong business acumen and ability to speak the language of the C-suite

• Consultative selling approach with a focus on value-based solutions

• Ability to manage multiple stakeholders and cross-functional initiatives

• Bachelor's degree or equivalent work experience

• Bonus points if you have previous experience selling AI or customer support/experience software

Benefits:

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

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