Strategic AI CSM: Enterprise Growth & Adoption

Fin is seeking a Strategic Customer Success Manager to partner with our largest customers and drive AI-driven transformation across the support, sales, and service journey. You will guide executive stakeholders through scoping, requirements, adoption, and measurable outcomes with Fin’s AI Agent platform.

You will collaborate with engineers to translate requirements into practical Fin solution designs, monitor usage for risks and expansion, and lead strategic planning sessions to maximize value

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