Strategic Control Room Operator

Join a team that keeps the country moving! We are currently recruiting for a Strategic Control Room Operator to join our busy Information Centre which is at the heart of managing incidents on the National Highways strategic road network. We work together in a fast-paced, collaborative environment to make sure drivers stay informed and safe. If you thrive under pressure and want to make a real difference, this could be the role for you. This is a fantastic opportunity to work in a role where no two days are the same and you play an integral part in minimising the effects of incidents on the UK road network.

This is a 24/7 service so you will work on a shift pattern which comprises 6 days on and 4 days off, the 6 working days will see you doing 2 early shifts, 2 late shifts and 2 night shifts. The role will be based full time in the office in Birmingham (Quinton Business Park).

What you’ll be doing:

• Receive information from various sources about incidents on the Strategic Road Network (SRN), assess details and create/manage events on the National Traffic Information Service system
• Manage NTIS-generated events
• Assist customers by setting Variable Message Signs (VMS) across the SRN
• Monitor traffic data to detect current events
• Validate and manage automated roadwork events
• Keep stakeholders informed in line with agreed procedures

What you’ll bring:

• Strong attention to detail
• A team player with flexibility and commitment
• Excellent communication skills – verbal and written
• Ability to build and maintain good relationships with colleagues and clients
• Good geographical knowledge
• Ability to follow policies and procedures consistently
• Organisational skills and time management under pressure

Employment Type: Full-time, Permanent
Location: Based out of the office in Birmingham
Security Clearance level: Must be eligible for BPSS
Internal Recruiter: Olly Walker
Salary: £26,000 + 15% shift allowance
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

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