Strategic Onboarding & Transition Lead

Focus Group is seeking a Customer Onboarding & Transition Specialist to orchestrate seamless IT service transitions for new customers. You will own the onboarding journey from signed contract to fully integrated, confident users, including onsite visits when required.

You will lead end-to-end transition plans, run project meetings, coordinate with engineers and support teams, and spot risks early. Strong communication and attention to detail are essential for success in this hybrid UK role.

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