Student Experience Coordinator - Operations

Contract type: Full Time (37.5 hours) – Fixed Term (1 Year)

Location: Huddersfield, Huddersfield International Study Centre

Salary: up to£28,000 per annum

To be a member of the Centre’sStudent ExperienceTeam withresponsibilityfor data management,assessmentsand academic administration,student finance.

To implementStudy Group’s policies, standard operatingprocessesand procedures, with the purpose of ensuring staff and students are fully supported to maximizestudentoutcomes and satisfaction.

The post holder will report to theDeputy Director of Student Experience.The post holder willwork in matrix structure and need tobuild strong working relationships within theStudent ExperienceTeam,centralStudy Groupteams and theuniversity partner to ensure the smooth running of theCentre.

ABOUT THE ROLE

Data Management

• Maintain theCentre’s definitive datasets and student results, ensuring accuracy and currencyandproducereports for the Head of Centre/other members of the team as requested
• Act as secretary to relevantgovernanceboardsasrequired
• Ensure Study Group policies and standard operating procedures arefollowed
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to updatestudent bookings with Study Plan changes
• Ensure student reports are producedin a timely mannerand information isaccurateand student feedback isprofessional.
• Supportmanagement withboard meetings.

Assessments & Academic Administration

• Assistthecentremanagers with theimplementationofassessmentstandards and regulations.
• Organise the release of assessment screens termly.
• Organise andassistwith invigilation ofassessments .
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examinationscriptsand documentation.
• Ensure thevarious systems used arereviewed and updated asrequired.
• Log and ensure accuracy and updating of allassessment documentation (for example appeals; academic misconduct; mitigating circumstances)

Student FinanceandProgression

• To deal with fee payment deadlines and enquiries
• To create record of student invoices
• To follow centre refund policies and create refund data
• Ensure student enrolment documentation are prepared and sharedin a timely manner
• Ensure the progression database is kept up to date and provided to the relevant stakeholdersin a timely manner
• Ensure progression changes are checked,recordedand shared with the relevantteams.

General

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests forsupport,fosteringpositive relationships with the student body.
• Assistinorganisinganddeliveringstudentevents such asinduction,transitionand enrichment activities
• Liaise with central teams to manageworkload in busy periods or during absence
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
• To foster productive relationships with internal and external stakeholders
• Any other duties as requiredby theDeputy DirectorofStudent Experience or Centre Director.

The list of duties is not exhaustive but outlines the main featuresof the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

ABOUT YOU

• Bachelordegree (or equivalent experience)
• Supporting students in an educational context
• Working to develop, build andmaintainthe Student Experience
• Working in a regulated environment

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguardingand recognisesits importance in enabling the best possible student experience and outcomes. Forsuccessful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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